Help Desk

	Help Desk
Document Mgmt.	A fully implemented help-desk application with email integration. Allows users to submit and track help tickets - and to receive online and email updates. Support personnel can easily check and respond to tickets by ticket #, client, type, priority and business impact. Generates reports by ticket category, status, client, priority, impact, and total duration. Color-coded and time stamped history log makes it easy to track tickets from initiation to final resolution. More Info
Calendars
Email
Instant Messaging
eMeetings
Directories
Photo Galleries
Polls
Projects
Knowledge Base
Help Desk
Forums
Resource Mgmt.
Bookmarks
Training Calendar
Time and Expenses
To-do List
Task Mgmt.
Slide Shows
Reminders
Dashboards
Wiki-Board
Forms and Data Mgt.
Content Mgmt.
Help Desk Features
User Defined Help Categories Rich-text Editor integrated into Help Ticket Continuous , Color-Coded, and Time-Stamped Response Log Include Images or Files with Help Ticket Users can Track their own Tickets Automatic Email Integration Multiple Reports Real-time Statistics Charting Help Ticket Statistics Online and Email Responses