Help Desk

Denali	Help Desk
A fully implemented help-desk application with email integration. Allows users to submit and track help tickets - and to receive online and email updates. Support personnel can easily check and respond to tickets by ticket #, client, type, priority and business impact. Generates reports by ticket category, status, client, priority, impact, and total duration. Color-coded and time stamped history log makes it easy to track tickets from initiation to final resolution. More Info
Help Desk Features
User Defined Help Categories Rich-text Editor integrated into Help Ticket Continuous , Color-Coded, and Time-Stamped Response Log Include Images or Files with Help Ticket Users can Track their own Tickets Automatic Email Integration Multiple Reports Real-time Statistics Charting Help Ticket Statistics Online and Email Responses